Business risk analysts suggest that 80% of business failures are due to incompetence on a managerial level due to a lack of training and experience, in addition, a lack of structured quality management frameworks that plan for integral management review, risk management, key performance indicators, and a proper pre-launch market assessment coupled with perpetual monitoring.
To be candor, many physicians that establish their own (self-operated) clinics have never been given the opportunity to receive business administration and management training beyond their medical skills. Hence, they simply “don’t know what they don’t know”. As a result, mistakes are made, often to the extent that they hinder the sustainability of the clinic.
Without proper training or outsourced managerial services, focus is mainly towards business operations, as well as direct patient care and allied health supervision. This presents a constant challenge for them to make good, correct and educated business decisions on an ongoing basis. Without factual data and a well-developed framework for operational procedures, standards and tactics, it is difficult for them to foresee and easily control, or quickly react to changes in the external business environment. Management decisions, whether through errors of commission or omission play a significant role in business problems when dealing with community-based, privately owned primary care and urgent care clinics.
Health Gateways is comprised of the best in the industry – seasoned leaders and experts with local, regional and international knowledge. To begin, we follow a methodical approach of selection and analysis before identifying projections and foresight for future key performance indicators driven by success; our approach follows an on-going quality improvement and self-enhancement operational model.
We operate closely with new, troubled and/or mismanaged clinics to deliver extraordinary results while focusing on top-line revenues and leadership development, as well as delivering superior profitability to the bottom line. We begin with a situation assessment to identify and determine realistic goals, which often involve setting aside preconceived views and basic assumptions held by owners and/or investors.
